Terms and conditions

Terms & Conditions

All items are handmade and produced to a high standard.However Dee Ayles Jewelllery can not be held liable for any inconsistencies in finish,colour or design occasioned by the Handmade  Nature of the work.Any such ‘inconsistencies’ shall not be considered a fault.

Orders &  commissions

All orders are subject to availability of materials.Requested completion dates of orders and commissions will be adhered to wherever possible.Liability in respect of any anomaly in the goods arising whether out of design or manufacture or otherwise must be notified within 7 days of the date of the invoice.

Deposits

Deposits for orders and commissions are usually 50% of the final price.All deposits taken are non-refundable in the event of cancellation or alteration of the order by the customer.Online payments for ‘made to order’ items must be paid in full in advance and are non refundable.

Exchanges and Refunds

Commissions and orders cannot be exchanged unless work is faulty.Items may be returned for a full refund (excluding delivery charge) only if returned within 7 days ,in perfect condition ,unused and in original packaging.Items must be returned by special delivery.it is the customers responsibility to pay for the return postage in full.

Delivery

Any time or date of the despatch or delivery of goods whether specified in the quotation or otherwise given by Dee Ayles Jewellery shall be taken as an estimate made by Dee Ayles Jewellery in good faith but shall not be binding upon Dee Ayles Jewellery either as a term of the contract or otherwise.Time for the delivery shall not be of the essence unless previously agreed by Dee Ayles Jewellery in writing .In no circumstances of failure to deliver in such time or by such date or in consequence of Sony other delay in delivery however caused.

Gemstones

Descriptions of gemstones given are to the best of our knowledge correct,are based on our opinion and as indicated by our reputable trade suppliers.

Privacy Policy

Dee Ayles Jewellery is serious about your privacy.We adhere to the requirements of privacy laws in the U.K. We only use your personal details for your order and  our own mailing list.Thereafter you will receive occasional mailings from us with information on exhibitions etc.We do not sell or pass on any information yo third parties.